Support

We're here to help you sleep better.

Frequently Asked Questions

How do I cancel my subscription?

Open your device's Settings > tap your name > Subscriptions > select Hushia > tap Cancel Subscription. Your premium access continues until the end of the current billing period.

How do I restore my purchase?

Open Hushia > go to Settings > tap Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.

Sounds stop playing when I lock my screen

This usually happens when another app takes over the audio session. Try these steps:

• Make sure no other audio apps are playing in the background.
• Check that Focus / Do Not Disturb is not silencing the app.
• Force-close and reopen Hushia.
• Restart your device if the issue persists.

Can I use Hushia offline?

Yes! All sounds are bundled with the app. No internet connection is required for playback, timers, or mixing. The only features that need internet are purchasing subscriptions and sharing mixes.

How does Sleep Score work?

Sleep Score reads your sleep data from Apple Health (with your permission). It combines sleep duration, consistency, and your sound usage patterns to give you a daily score. For best results, use an Apple Watch or compatible sleep tracker.

Is the cry detection feature safe?

Cry detection uses on-device audio classification. No audio is ever recorded, stored, or transmitted. It's designed as a supplemental tool — please do not use it as a replacement for direct supervision or a dedicated baby monitor.

What audio formats can I import?

Custom sound import supports .m4a, .mp3, .wav, and .aac files. For best results, use .m4a files under 10 MB. Sounds should loop seamlessly for the best experience.

How do I share a mix with a friend?

While playing a mix, tap the Share button. This generates a link your friends can open. If they have Hushia installed, the mix loads automatically. If not, the link shows the sounds in a web page with a download link.

Why is Baby Mode volume limited?

Baby Mode caps volume at 65% to protect infant hearing. This is a safety feature and cannot be overridden. The American Academy of Pediatrics recommends keeping sound machines at low volume levels for infants.

Does Hushia work on iPad?

Yes. Hushia works on both iPhone and iPad running iOS 17 or later. The interface adapts to larger screens.

How do I delete my data?

All data is stored locally on your device. Go to Settings within the app to reset your data, or simply delete the app to remove everything. We have no server-side data to delete.

I purchased Lifetime but it's showing as Free

Try restoring your purchases: go to Settings > Restore Purchases. If the issue persists, make sure you're signed in with the correct Apple ID and contact us at keybridgeapp@gmail.com.